Backcountry(Climbing/Hiking/Camping/Trekking), Any Other Outdoor
Q: Which Shipping options are available?
A: We offer Standard and Expedited shipping worldwide.
Q: How long is the shipping time?
A: It normally takes around 6-10 working days to reach you within Standard Shipping,and around 4-6 working days within Expedited Shipping.
Shipping time does not include 1-3 days processing times required to process your order from the date your order is placed.
Snowshred ensures that your items are delivered to the shipping address provided at checkout. However, once your local postal service marks the package as delivered, we are not responsible for any loss or theft. Please make sure your delivery location is safe and secure.
Q: How much is the shipping fee?
A:Expedited Shipping is $29.99 and Standard Shipping varies from $14.99 to $24.99 according to the shipping country.
Q: Which countries can you ship to?
A: We mainly deliver to North America and Australia/New Zealand. We do not deliver to any address in a country or region in which there is a war, conflict, or instability of any kind, or to places to which it is illegal for Snowshred to deliver to (for example when there is a trade embargo).
Q: Can I change the delivery address after the order was placed?
A: Yes, please contact our customer service,but note that we can't change the delivery address after the shipping was already processed.
Return Policy
If you would like to return or exchange an item purchased on www.snowshred.com, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange,Items must be returned in new & unused condition, with all original packaging and tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items,Customers will be responsible for the charges of the return/exchange shipping.
Snowshred reserves the right to refuse any returns which do not meet our return policy requirements or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowshred.com.
Returns: If you are returning your items, please make sure to send back any items you’re returning within 7 days of the request approval.We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.All sales on big promotion(40%-70%) products are final and cannot be returned or exchanged.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges: If you are exchanging your items, please make sure to send back any items you’re returning at your own cost within 7 days of the request approval.We will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. Exchanged items are shipped free of charge. A maximum of one exchange per item will be allowed.Defective Items：If an item is received damaged or defective, please contact customer service immediately, and the consumer is not required to bear the shipping fee for this reason.Returned to Sender / Refused Packages：Orders refused or deemed undeliverable will be returned to our warehouse and will be subject to original shipping fee charged from the refund.Warranty Limitations and Exclusions：This warranty is only available in the United States and Canada. Snowshred is not responsible for direct, incidental or consequential damages for any reason including damage resulting from a breach of a warranty or condition such as scratches in a device surface, lost data or lost or destroyed personal property.Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations on the duration of the warranty may not apply to you.This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.
