Backcountry(Climbing/Hiking/Camping/Trekking), Any Other Outdoor
Q: Which Shipping options are available?
A: We offer Standard andĀ Expedited shipping worldwide.Ā
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Q: How long is the shipping time?
A: It normally takes around 6-10 working days to reach you within Standard Shipping,Ā and around 4-6 working days withinĀ Expedited Shipping.
Shipping time does not include 1-3 days processing timesĀ required to process your order from the date your order is placed.
Snowshred ensures that your items are delivered to the shipping address provided at checkout. However, once your local postal service marks the package as delivered, we are not responsible for any loss or theft. Please make sure your delivery location is safe and secure.
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Q: HowĀ much is the shippingĀ fee?
A:Ā Expedited ShippingĀ isĀ $29.99 andĀ Standard ShippingĀ varies from $14.99 to $24.99 according to the shippingĀ country.
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Q: Which countries can you ship to?
A: We mainly deliver to North America and Australia/New Zealand. We do not deliver to any address in a country or region in which there is a war, conflict, or instability of any kind, or to places to which it is illegal forĀ Snowshred to deliver to (for example when there is a trade embargo).
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Q: Can I change the delivery address after the order was placed?
A: Yes, please contact our customer service,Ā but note that we can't change the delivery address after the shipping was already processed.
Return Policy
If you would like to return or exchange an item purchased on www.snowshred.com, please send us your request within 14 days of delivery date,Ā upto 20 days for holiday season, like national holiday.(For example, Order placedĀ during the week before Christmas.)
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Important:
To be eligible for a return/exchange,Items must be returned in new & unused condition, with all original packaging and tags attached.Ā Ā
Initial shipping charges cannot be refunded.Ā Ā
When returning or exchanging items,Ā Customers will beĀ responsible for the charges of the return/exchange shipping.
Snowshred reserves the right to refuse any returns which do not meet our return policy requirements or are returned without written approval.
Any promotional gifts received must be included in the returned items,Ā otherwise,Ā the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowshred.com.
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Please clickĀ HereĀ toĀ request a return/exchange.
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Returns: If you areĀ returning your items, please make sure to send back any items youāre returningĀ within 7 days of the request approval.We offer returns for refund, allĀ returns will be credited back to your original form of payment within 1-3 business daysĀ once your return is received and inspected.All sales on big promotion(40%-70%) products are final and cannot be returned or exchanged.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.Ā
